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FAQs

How do I set up an account?

Qualified retailers and restaurants can click here and sign up to start ordering Hoff & Pepper products today.

What are the requirements to carry Hoff & Pepper products?

All retailers must be legally authorized to resell CPG products in their state. Restaurants must follow all local requirements to offer our products for resale in their establishments. Account information is verified upon sign up and further details may be required if additional information is needed.

How can I try samples for my store?

Sign up for an account today and order samples of our full line absolutely free. 

What are the shipping rates?

Shipping is FREE on every order!

How does Hoff & Pepper fulfill orders?

Most orders are fulfilled using UPS Ground and are shipped out within 2-5 business days. Transit times vary based on your location but in most cases you can expect to receive your order within 7 to 10 days after you place it. During peak seasons it's best to allow a few extra days if you're under a tight deadline.

What should I do if there is damage to my shipment? 

Damaged shipments can happen and we want to make sure this process is as painless as possible for you. To issue a return or refund please visit your order history and then click "Order Details" for the order that received damage. There you'll find a link for returns and you can submit your information with just a few clicks. It's that easy!

How do I contact Hoff & Pepper if I have an issue with an order or need assistance?

We are growing fast! Please bare with us as our small team tries to keep up with demand. The fastest way to contact us is by using the chat icon on the lower right side of your screen. That icon opens up a chat box where you can ask questions or request additional supplies 24/7. While it's open for live chat 9am-5pm ET Monday - Friday, you can also leave us a message through that window any time and we'll get back with you ASAP! The other option we recommend is using the contact form below.

What payment methods are accepted? 

We currently accept all major credit cards as well as PayPal and PayPal Credit. If you require payment terms please read the next question...

Does Hoff & Pepper offer payment terms?

Need payment terms? Visit hoffandpepper.faire.com where you'll find our full line of products with NET 60 payment terms, and if you're new to Faire you'll receive free shipping for a year along with a $100 credit towards our line!

Are there options for demoing Hoff & Pepper products in my store?

Unfortunately due to limitations with our small team we are unable to self-manage most demos ourselves. We do offer self-serve samples kits for events to allow you to sample our sauces and help raise brand awareness. Just contact us via our chat box on the lower right side of the screen or use the contact form below.

Can I sell Hoff & Pepper products in my online store? 

Currently the sale of H&P products online is prohibited unless you have written authorization. 

Can Hoff & Pepper customize the label for my store or restaurant? 

At this time we don't have the capacity for customizing sauces or private label options. 

What is the shelf life of Hoff & Pepper products?

All of our products are now stamped with expiration dates. Our Hoff Sauce, Mean Green, and Smoken Ghost hot sauces have a 3 year shelf life, our Wake Up Call hot sauce, Chuck Wagon chili powder, and Dirty Dust seasoning salt have a 2 year shelf life, and our Hoff BBQ Sauce has a 1 year shelf life.

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